HELP with your system AFTER HOURS/EMERGENCY service:
Best practices involve regular testing and maintenance of batteries and devices, preventing mid-night beeping or unexpected issues with system function. However, things do happen and they always seem to be an issue after hours or on weekends! While EMERGENCY service is available (only for currently monitored clients), there is ALWAYS A FEE for emergency service. Warranty and lease work is performed during business hours only.
To bypass, silence or manage problems outside of business hours:
- Bypass faulted zones and arm the rest of the system – find your bypass instructions and follow them. You will have to do this each time you arm the system until you can arrange service.
- Silence the keypad by acknowledging the alarm -code+off twice-in-a-row) and don’t touch the keypad again or repeat code+OFF x 2 as needed. And arrange for service to address the problem.
- Power down’ the system entirely to silence alerts and prevent alarms: you must disconnect BOTH the AC power and the battery-backup power by finding the panel circuit that supports the alarm AND by opening the main alarm box and removing the battery.
After hours phone support is available to our monitored clients only. Contact the monitoring station and provide your system and pass numbers. You can request the on-call tech to assist. If phone support is not sufficient, you may request a call out. Double truck roll charges and double labour charges will apply, as on-call technicians must be paid in accordance with overtime and emergency rates. No exceptions. As of 2018, emergency truck rolls are $160.00 and emergency hourly labour is $180.00. Therefore, $340 will be the minimum invoice for an emergency call out.
However, time on the phone where the tech tries to help you without attending is at no charge, but will require effort and actions on your part. Your choice.
Have a look at the document attached for bypass instructions for your alarm system.